Reflects the cool, icy blues and greens within the opal, contrasted with its subtle fiery iridescence, evoking the beauty of a glacier touched by sunlight.
Glacial Fire - Polished Opal
This exquisite opal weighs 16.4 carats and displays a soft, milky white base adorned with delicate flashes of electric blue, green, and pink. The opal’s elongated, asymmetrical shape enhances its natural elegance, giving it a unique and modern appearance. The iridescent play of color across the stone’s surface shifts beautifully in the light, creating a mesmerizing effect. This opal’s organic shape and subtle yet radiant hues make it perfect for use in a custom-designed piece of jewelry, offering both sophistication and individuality. Ideal for someone who values understated beauty with a touch of vibrant charm.
Free Shipping Worldwide
Delivery Timeframes
We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:Australia – Two (2) to three (3) business days.
United States – Ten (10) to Fifteen (15) days
Rest of the world – Up to 14 days
However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.
Delivery of your order may also be delayed if you provide us with an incorrect delivery address.
Cancellation of Orders
Opal Aria may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
You are not permitted to cancel an order, unless expressly agreed to, in writing, by Opal Aria.
Risk
You agree and acknowledge that Opal Aria will not be liable or responsible for any loss or damage to your Items that occurs beyond the delivery of Items by the postal service, or courier. Once the Items have been confirmed as being delivered, by the postal service or courier, all responsibility associated with the Items is born by you.Items Missing from an Order
Should any item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Opal Aria will not be held responsible for lost or damaged items.Refunds and Returns
Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.Enquiries
Please email us if you have any questions about our Shipping Terms.Purchase & Shipping Terms last updated 7/10/2024.
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
30-Day Guarantee
We want you to love your purchase with us. However, if you are in some way disappointed with your purchase then we would want to know about it. So, with respect to any Item that you purchase from us, if you are not satisfied with the quality of the product then please let us know you and we will happily provide you with a refund or exchange.
Our money-back guarantee is available for up to 30 days from the purchase date (the Guarantee Period) and does not apply to sale items, custom jewellery, rough opal or rubbed opal that has been worked in any way.
Any refund requests outside of our Guarantee Period must be made in accordance with the below section titled ‘Your entitlement to a refund or exchange’
Your Entitlement to a Refund or Exchange
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is significantly different to what you asked for.
In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
Your full name and address;
The original order number; and
The reason for claiming the refund or exchange.
Returning Items to Us
If you wish to return an item to us, we recommend that you contact us as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.
We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
How to Return Items:
IMPORTANT: Please contact us prior to shipping as valuable items such as opal, if not disclosed correctly, may be liable for customs duties and taxes including an unrefundable 10% GST component.
Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, include the original packaging for the returned item.
Opal Aria takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Opal Aria makes no representations or warranties in relation to the security of returned item/s.
Send the item/s to:
Opal Aria
PO Box 312
Lightning Ridge 2834
Australia
Ph. +61 466 340 584
E. info@opalaria.com.au
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.Return Delivery Charges
We strongly advise you to contact us prior to shipping to ensure the item is disclosed correctly to avoid excess customs and duties charges. We will advise on import costs.
We recommend you return the item to us via a shipping method that allows the delivery can be tracked and insured. All shipping costs will be the responsibility of the customer, until such to that we have confirmed that there is a fault with a product or that we have made a shipping error.
Provision of Refunds or Exchanges to You
If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items.
All refunds will, generally, be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.
Enquiries
Please email us if you have any questions regarding our Refunds & Returns Policy.
Refunds & Returns Policy last updated on 07/10/2024
